Upgrade and Subscription

Whether an upgrade to a new webPDF version is possible without a separate offer depends on the status of your subscription.

With an active subscription​

With an active Subscription you have access to new program versions within the scope of the subscription terms. In this case, a separate update offer is generally not required for upgrading to a newer major version.

Without an active subscription​

If no active subscription exists, a separate offer is generally required for upgrading to a newer major version. This applies in particular when a new license key for the target version also needs to be provided.

What is the difference between update and upgrade?​

In common usage, both terms are often used interchangeably. For practical assessment, the key question is:

  • Should only the current maintenance state within your existing entitlement be used?
  • Or is a switch to a new major version intended?

For switching to a new major version, both the license entitlement and the matching license key need to be verified.

For carrying out a maintenance update — for example, installing a service update from 10.0.3 to 10.0.4 — no review of the license entitlement or issuance of a new license key is necessary.

What information speeds up the clarification?​

Particularly helpful are:

  • the currently used webPDF version
  • the desired target version
  • the subscription status
  • the company name of the licensee
  • existing license documents (e.g. current license certificates)

When should an offer be requested?​

An offer makes sense when:

  • no active subscription exists
  • it is unclear whether your existing entitlement already includes the target version
  • additional server licenses or instances are required

Further Information​